SUSPENSION WITHOUT CAUSE

I took out a contract with VOX for WIFI in April if memory serves. Always paid my account no questions asked. Then in May I added to my account with an XBOX console there is currently a legal dispute regarding this which I have sough legal representation for is lodged with your legal department. My legal representative advised that I will not pay the XBOX portion until my dispute is resolved which to date it has not been. However I did pay for the WIFI portion end of July for August. However my WIFI has now been suspended. How can you suspend a service that has been paid for? Please refer to my reference VOX ***3. I have phoned and emailed the Accounts Receivable Manager Liezel Gravett and have yet to be contacted. When I phoned this morning at 09:30 I was transferred to 3 different people. Its now close to 11:30am and still no response from VOX and their team. I am loosing business as I do not have endless supply of data. Who would have data if they have WIFI? Please could this be resolved urgently.