Suspension of services before time frame to rectify has passed

So i short paid on my account by a R160 due to a passing in our family. I managed to get a R100 so meaning my account is now outstanding of R97 due to debit return fees. Also note i signed 3 different contracts with vox. 1 x fibre and xbox package, 1x for 2 wifi cameras and 1x for an extra xbox remote(now the one with the balance outstanding. I received a suspension notice on tuesday and right after that i made a R100 payment after i was given 7days to pay the account in full, today i received a suspension notice which is only 2 days later. Under the CPA i paid for my fibre services in full and even if they combine all 3 contracts together it was still signed separately and if i am still short on the remote as per email response then it should be carried over onto my account for the month end payment. I went to the local vox office which could not assist due to my account being with head office and after numerous attempts to get hold of the manager at head office they failed. I tried contacting and was informed that i am number 66 in the line. Should my services be suspended i have my full right to lodge a case at the ombudsman and i do hope to hear from Vox still today 10/03 2022