NM
Nonyaniso M
1 reviews | Active since Jun 2022
14 Jun 2022, 08:05
Suspension of services after payment
, I have made a payment on the10/06/2022 to Vox telecommunication and emailed the proof of payment to accounts department for payment allocation and they suspended my service on 13/06 /2022 till to date I have no connection and inconveniencing as I am working from home using the internet.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
14 Jun 2022, 08:40Good day, Nonyaniso M
Thank you for your review
Kindly note that we have escalated your complaint to the accounts team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review
Kindly note that we have escalated your complaint to the accounts team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 Jun 2022, 08:40
Official
Good day, Nonyaniso M
Thank you for your review
Kindly note that we have escalated your complaint to the accounts team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review
Kindly note that we have escalated your complaint to the accounts team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
NM
Nonyaniso M's updateReviewer Update
14 Jun 2022, 10:58What is taking so long for me to get a response proof of payment has been sent I am still offline , working from home need to have a connection, cab you sort out this .
NM
Nonyaniso M's update14 Jun 2022, 10:58
Reviewer Update
What is taking so long for me to get a response proof of payment has been sent I am still offline , working from home need to have a connection, cab you sort out this .
Vox Telecom's replyOfficial
14 Jun 2022, 11:21Good day, Nonyaniso M
We escalated to the accounts team to make contact and assist ,
Please also note:
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
We escalated to the accounts team to make contact and assist ,
Please also note:
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Vox Telecom's reply14 Jun 2022, 11:21
Official
Good day, Nonyaniso M
We escalated to the accounts team to make contact and assist ,
Please also note:
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
We escalated to the accounts team to make contact and assist ,
Please also note:
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
NM
Nonyaniso M's updateReviewer Update
14 Jun 2022, 11:40For proof of payment that was sent yesterday already 7:00am till today there is no allocation that has been done, 24hrs has long passed for this matter
NM
Nonyaniso M's update14 Jun 2022, 11:40
Reviewer Update
For proof of payment that was sent yesterday already 7:00am till today there is no allocation that has been done, 24hrs has long passed for this matter
Vox Telecom's replyOfficial
15 Jun 2022, 11:37Good day, Nonyaniso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The account has been activated - The incorrect reference was used for payment - hence the delay in allocation.
Please use your Vox account number as payment reference.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The account has been activated - The incorrect reference was used for payment - hence the delay in allocation.
Please use your Vox account number as payment reference.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply15 Jun 2022, 11:37
Official
Good day, Nonyaniso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The account has been activated - The incorrect reference was used for payment - hence the delay in allocation.
Please use your Vox account number as payment reference.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The account has been activated - The incorrect reference was used for payment - hence the delay in allocation.
Please use your Vox account number as payment reference.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox