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Denise C

1 reviews | Active since Jan 2020

09 Dec 2025, 09:47

Suspension Notice Over R70 After Extended Downtime – Unacceptable

I am extremely disappointed in the service and billing practices from Vox.

I had a debit order issue which I immediately corrected by reinstating the debit order. However, it took Vox three days to process the debit order again, and it was then returned again through no fault of my own. I paid my normal subscription in full yesterday with my card.

Now I have received a suspension notice for R70.62, which is unacceptable considering I was offline for more than a week in June due to Vox’s service issues.

It is shocking that I can be threatened with suspension over such a small amount when I lost both time and money because I had no internet access for over a week.

I would like this charge reversed, and I expect compensation for the downtime I experienced. This is not how loyal customers should be treated.

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Replies (4)
Vox Telecom
Vox Telecom's reply09 Dec 2025, 11:16
Official
  Good day, Denise 
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Debtors team to investigate and assist. 
  
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
DC
Denise C's update09 Dec 2025, 16:30
Reviewer Update
I would like to pursue my claim for the 2 weeks that I had no internet in June. You can then get your R70.62 out of that claim. I did send an email at the time to request a credit and I received absolutely NO RESPONSE. I have damages as well regarding the no internet and I was not even assisted with a wifi router so that I could get my work done at that time for an audit I had to complete.
DC
Denise C's update09 Dec 2025, 17:14
Reviewer Update
Coincidentally, I initiated the debit order on the 28th. I was then told on the 2nd that my monthly payment had been successfully debited. On the 5th, I received an email stating that the debit was rejected.

I have kept all email correspondence between Vox and myself to support my timeline.

I do not understand why a debit order that I initiated on the 28th took 8 days to reflect, nor why I was informed it was successful and then later told it failed. This is confusing, misleading and unacceptable.
I am formally requesting that these charges be reversed.
Vox Telecom
Vox Telecom's reply11 Dec 2025, 10:08
Official
Good day, Denise
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute.
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox