Suspended my account incorrectly

On 1 May I paid my vox account as I always do. I then recieved a message saying my account was overdue and going to be suspended. I immediately started to investigate what went wrong. Turns out they changed my account number without informing me. When I paid on 1 May I used my original account number as reference. Because the number changed they did not allocate the payment to my account. I then called them and got advised to resend proof of payment. I did. I called again, they recieved the payment but no one sent it to the payments department. 4 phone calls (you have the worst and longest redirection introduction ever! Waste all my airtime and then line dropped! Hate calling you people) and 3 emails later and they still haven't done their job and I still don't have internet.

I'm fuming because I paid on May 1 and this is literally one big heap of incompetence!

I rely on having WiFi to do my hospital admin after my patient hours. I have not been able to do my admin this week. I am a health professional and time money and man have vox wasted my time.

I've taken to Hello Peter to hopefully recieve better service (in my experience as soon as I complain on here things get done). Restore my internet Vox!!!