1 reviews | Active since Dec 2016
Suspended for R46.41 pro rata.
I had signed for a month to month contract with Vox for uncapped wi-fi R699 package on the 28th May and my services got activated on the 29th June with no communication as to why it was taking long to activate I called in telling them to cancel only to be told they are coming with the router to activate. I did not cancel them I was billed a pro-rata plus R699 for July and I paid R699 on the 9th of July only to be disconnected for the pro rata from the 29th to the 1st which is R46.61. After all the issue I went through with them suspending me for R46.61 WOW such pathetic service. Please keep your service I will look for another provider you are the worst. I am working from home with no internet because of R46.61
Thank you for your query.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled in full.
Should you require any further assistance, please do not hesitate to contact our Customer Service Department on 087 *** or email ***
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled in full.
Should you require any further assistance, please do not hesitate to contact our Customer Service Department on 087 *** or email ***
Kind Regards
Vox