Suspended as Nov invoice is due

When I started with my subscription in September everything was explained how it works and that my monthly fee will be for the package that I signed up for, which is 80G for R499 pm. When I received my first invoice it was activation fee plus my first month. which is understandable. But it was never explained to me that every month I must pay two instalments. As per telephone conversations when joining, its R499 pm!!

Now 04/10/2020 when I saw that my invoice is double, I called in REF VOX***4. I told the agent I cannot pay two instalments every month, I cannot afford that, Ticket was logged and no feedback received then, Updated By Miss Florah Mathegu. Thinking that Vox is taking my request in consideration that I can't afford double payments. And I quote what was told to Florah over the phone, if they don't want to assist me, Vox can cancel. No feedback received. I paid October , and history repeats itself. Received an email from Florah Mathegu, instructing sales to cancel my wifi. I totally feel like I was misled with information, thinking I must pay 1 instalment, then it turns out to be double.

This is the type of emails your employess send out to clients, with no courtessy call, nor being sympathetic , just straight forward.

"Good day It is o our terms and condition that payment is upfront . @Werner as per VOX***4 account can be cancelled Regards " If I could make use of the service last month, why can't I now? When I said I can't afford double payment last month, why didn't Florah execute? The same issue happens, but I'm being told I will be suspended. Note November just started.

I'm, not one to complain but how many other clients are going through the same as I am going through.

This is not good for your image. I suggest you investigate the calls I had with all your agents.

I look forward to hearing from you