Suspended after calling Vox to confirm their Mistake on account

I have been a loyal customer of Vox for the last 3 years. Moved 3 times to different premises and only required Vox as my supplier for uncapped Internet. I requested for my Internet to be installed the following month after giving notice at my previous residence whereby giving notice with my current Vox account. I received a message from Vox the middle of the month that they have installed a line successfully at the new premises I requested. Not knowing where this was or not even residing at the new premises yet I called Vox to notify them of the mistake. The address they gave me was not my new premises address, hence I’m not in my new premises yet. After numerous of phone calls and emails I rectified Vox’s mistake for them. I moved into my premises the 28 May 2022. That morning my new line was installed and I could start using my Internet. Low and behold I received a suspension notice last week Monday (3 June 2022) for an amount that was not due by me. I called Vox again to learn they charged me Pro-Rata for a line installed at a premises that was not mine, yet suspending my account. I spoke to the agent and explained this and asked them not to suspend my account. I was told this will be sorted out and my arrangement has been taken into note. Again, today one week later I woke up this morning with my line suspended. It took me 35 minutes to get through to Vox Telecom this morning calling from a Cellphone. After finally getting through to an operator I had to be transferred to another person who is handling my account. And guess what???? I was cut off!!!! 35 minutes calling from a Cellphone and waiting to be helped. Called back and again, holding on for over 30 minutes again with no answer or help. I’ve sent emails and asked Vox to contact me so that I could fix their mistake for them and the whole day no reply. Right now, home with no internet and sending this complaint via my cellphone. I’m tired of being billed for services not being used. Tired of being loyal to a company that takes no interest in a customer’s issues and even calling and holding on for 35 minutes, after sending numerous of emails no one has contacted me yet. This makes me think? Who else is having this issues? I am extremely upset and disappointed in Vox. They are very quick to take a debit order and even quicker to suspend an account which is their mistake. I need someone to call me so that I don’t only use up all my airtime calling and holding on for 35 minutes at a time and praying not to be cut off after being transferred to the correct person I could speak to. It’s absolutely unacceptable and disgusting that a client has to go to this length to large a complain and the only way I would be contacted placing this on Hello Peter.com