sM
sharon M
1 reviews | Active since Oct 2015
16 May 2022, 15:03
suspended account after payment was made
good day ,
Please investigate, my account *** has been suspended after payment was made. I sent through the pop and still it has not reactivate. Please see my ticket number VOX***1
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
16 May 2022, 15:16Good day Sharon
Thank you for the review.
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Regards
Vox
Vox Telecom's reply16 May 2022, 15:16
Official
Good day Sharon
Thank you for the review.
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Regards
Vox
sM
sharon M's updateReviewer Update
16 May 2022, 15:31this payment was made more than 24hours ago, check the ticked and the proof of payment!!!!!
sM
sharon M's update16 May 2022, 15:31
Reviewer Update
this payment was made more than 24hours ago, check the ticked and the proof of payment!!!!!
sM
sharon M's updateReviewer Update
16 May 2022, 15:35Also I was on the line for over 45min and was told that I was being transferred to Liz Strydom, the phone just was cut off
sM
sharon M's update16 May 2022, 15:35
Reviewer Update
Also I was on the line for over 45min and was told that I was being transferred to Liz Strydom, the phone just was cut off
Vox Telecom's replyOfficial
18 May 2022, 10:39Good day, Sharon M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the accounts team that the billing query has been resolved.
The account was activated after payment was allocated on your account.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the accounts team that the billing query has been resolved.
The account was activated after payment was allocated on your account.
Regards
Vox
Vox Telecom's reply18 May 2022, 10:39
Official
Good day, Sharon M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the accounts team that the billing query has been resolved.
The account was activated after payment was allocated on your account.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the accounts team that the billing query has been resolved.
The account was activated after payment was allocated on your account.
Regards
Vox