Suspended account
<div>My account is in credit and is suspended due to debit order mandate issue. This is not acceptable. Tried calling the call center and after 20min I am still nr 12 in the Que . </div>
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Replies (2)
Vox Telecom's replyOfficial
05 Jun 2024, 13:24Good day, Cobus G
Thank you for your review.
The account is not suspended , we also noted the debit order were updated on the customer zone today.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
The account is not suspended , we also noted the debit order were updated on the customer zone today.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Jun 2024, 13:24
Official
Good day, Cobus G
Thank you for your review.
The account is not suspended , we also noted the debit order were updated on the customer zone today.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
The account is not suspended , we also noted the debit order were updated on the customer zone today.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 Jun 2024, 15:28 Good day, Cobus G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts and support team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts and support team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply05 Jun 2024, 15:28
Official
Good day, Cobus G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts and support team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts and support team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox