Suspected of running a debit order ****

I have opened a case of ***** against Vox Telecom for Debit Order *****. The case number is CAS 497/2/2021. I have also reported them to PASA, who regulates all payment systems in South Africa. I did this because, after reading several reviews here, I suspected that they are committing debit order *****. ***** cases can be either dealt with in the civil court or in the ******** court. I took both steps.

According to a news release on PASA's website:

"Unauthorised debit orders, sometimes referred to as “R99 debit order ****s” (although amounts vary), have once again received close press attention in recent weeks. The South African Reserve Bank, the Payments Association of South Africa (PASA), the banks, and a number of user associations are aware of the problem; they have been actively focused on the matter and on a number of steps to address it."

We literally don't even have a Vox connection or any of their equipment and they deducted money from my bank account anyway. My stepfather app**** for a fibre connection last year in June. The technicians came but had to lift the driveway. The owner of the house refused so we cancelled everything. I personally spoke to both Candice and Gezelle from Vox on the phone.

They sent my mother an invoice on 30 January 2021, claiming that we apparently owe them seven months' payment for equipment don't even have, never received and therefore could not possibly have even used.

I sent an email back, which they received since I got the ticket number. I explained that we never used their services and never received any equipment. Everything was cancelled in June or July 2020.

They completely ignored my email and deducted the amount from my bank account anyway.

I have called them several times since and Gizelle herself said she could see we didn't receive any equipment because it shows that it was sent back to them on their own system.

Yet, more than a week later, they have still not paid the amount back.

I have a very strong suspicion that this company is running a debit order ****. Beware and stay away from them. If they caught you with something similar, report them, either to the police or PASA.

The email for Debit Order Abuse complaints at PASA is ***.

Something really has to be done about this company. They are clearly a rogue element in the consumer market and needs to be removed.