Surprised they are still in business with how they treat their clients

Trying to get services moved and things explained to me that I don't understand has been an absolute nightmare. The communication and response from Brighton and some others at Vox is non-existent. I actually cannot believe this company is still in business with the way they deal with clients. I have been struggling for over 3 months now and Brighton is honestly the worst employee I have every dealt with. Trying to get him to answer a question or reply on am email is the most difficult thing in the world. I would look at absolutely any other company to business with, do not waste you time with Vox Telecom