LB
Landi B

1 reviews | Active since May 2016

19 Jun 2021, 18:28

Super ****ty service from this pathetic service provider

Hi,

I want to express the utter **** service we have received from Vox/evotel. We have 3 downtimes a week, where the internet is either not working or we dont have internet at all. Secondly we had a breakin on the 22nd of May, we have been waiting for a simple report stating the router has been damaged and up to now we have not received it. When we call we have very unhelpful staffmembers on the other side - promising that we will receive it but never do. When speaking to the managers - you are wasting your breath and your airtime. Not to mention we updated our address a year ago and it is still reflects our old address..PATHETIC Super dissapointed in this no service service - provider!!!! So a big NOOOOO if you were thinking of joining.

0
Replies (6)
Vox Telecom
Vox Telecom's reply19 Jun 2021, 18:48
Official
Good day Landi

Thank you for your post. 

Kindly provide us with your Vox account nr in order for us to assist you.

Kind regards
LB
Landi B's update19 Jun 2021, 19:02
Reviewer Update
Use the ID nr that i provided!!!!!
Vox Telecom
Vox Telecom's reply19 Jun 2021, 19:23
Official
Hi Landi, 

We did, but could not pick up your account. 

Kind regards
LB
Landi B's update19 Jun 2021, 19:28
Reviewer Update
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Vox Telecom
Vox Telecom's reply19 Jun 2021, 19:56
Official
Good day Landi

Thank you for the information

Kindly note that we have escalated your query to the relevant department for assistance.

Kind regards
Vox Telecom
Vox Telecom's reply22 Jun 2021, 13:22
Official
 Good day, Landi B
 Thank you for your patience whilst this matter was being investigated. 
  Kindly note that we have received confirmation that the Support Team has made contact with you and assisted with the report needed.
 
 Should you require any further assistance, please do not hesitate to contact us. 
 Kind Regards, 
 Vox