AA
Astrid A
1 reviews | Active since Mar 2015
06 Jun 2023, 11:25
Super Bad Customer Service
Really sad that Vox Telecom has such bad customer care service. Been following up with accounts dept. since 31 May 2023 within regards to an invoice with no feedback but only reference numbers being received. Accounts dept. say I should speak to sales - sales says they cannot assist accounts should assist but yet the credit control dept. is quick to send suspension notice.
Helpful (0)
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Replies (3)
Vox Telecom's replyOfficial
06 Jun 2023, 13:00Good day, Astrid
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Jun 2023, 13:00
Official
Good day, Astrid
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
AA
Astrid A's updateReviewer Update
06 Jun 2023, 19:05Dear Vox Team,
Thank you to Choice whom contacted me on 06/06/2023 @ 15:11 and whom actually apologized for the inconvenience caused and understood what is is required and that I was billed for a router which I never received and whom promised to resolve the issue soonest. So I will follow up on 07/06/2023 again within regards.
Customer Service and Communication before sales and after sales is so important. Interaction with clients where you actually inform clients of a ref number , and an agent gets into contact with the client is IMPORTANT. Automated ref numbers where the client needs to continuously need to follow up as a BIG NO . I myself work in the Customer service industry and this could have been prevented if someone would have reached out to my initial enquiry logged on 31/05/2023
Thank you to Choice whom contacted me on 06/06/2023 @ 15:11 and whom actually apologized for the inconvenience caused and understood what is is required and that I was billed for a router which I never received and whom promised to resolve the issue soonest. So I will follow up on 07/06/2023 again within regards.
Customer Service and Communication before sales and after sales is so important. Interaction with clients where you actually inform clients of a ref number , and an agent gets into contact with the client is IMPORTANT. Automated ref numbers where the client needs to continuously need to follow up as a BIG NO . I myself work in the Customer service industry and this could have been prevented if someone would have reached out to my initial enquiry logged on 31/05/2023
AA
Astrid A's update06 Jun 2023, 19:05
Reviewer Update
Dear Vox Team,
Thank you to Choice whom contacted me on 06/06/2023 @ 15:11 and whom actually apologized for the inconvenience caused and understood what is is required and that I was billed for a router which I never received and whom promised to resolve the issue soonest. So I will follow up on 07/06/2023 again within regards.
Customer Service and Communication before sales and after sales is so important. Interaction with clients where you actually inform clients of a ref number , and an agent gets into contact with the client is IMPORTANT. Automated ref numbers where the client needs to continuously need to follow up as a BIG NO . I myself work in the Customer service industry and this could have been prevented if someone would have reached out to my initial enquiry logged on 31/05/2023
Thank you to Choice whom contacted me on 06/06/2023 @ 15:11 and whom actually apologized for the inconvenience caused and understood what is is required and that I was billed for a router which I never received and whom promised to resolve the issue soonest. So I will follow up on 07/06/2023 again within regards.
Customer Service and Communication before sales and after sales is so important. Interaction with clients where you actually inform clients of a ref number , and an agent gets into contact with the client is IMPORTANT. Automated ref numbers where the client needs to continuously need to follow up as a BIG NO . I myself work in the Customer service industry and this could have been prevented if someone would have reached out to my initial enquiry logged on 31/05/2023
Vox Telecom's replyOfficial
09 Jun 2023, 11:46Good day, Astrid
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply09 Jun 2023, 11:46
Official
Good day, Astrid
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox