MZ
Mthiyane Z

1 reviews | Active since Oct 2019

28 Mar 2025, 02:35

Substandard service at Vox telecom.

I struggled over sometime with the speed of their internet. I am writing this review my speed is at 2/15. This speed cannot even push YouTube on my smart TV. The situation got worse after I told them I am terminating my contract with them. They throttle the internet speed such that at their minimum speed you are connected but there's no internet. This is almost like a permanent state of their service. If you have children who use internet for their education related matters, Vox telecom should not even be a consideration.

0
Replies (2)
Vox Telecom
Vox Telecom's reply28 Mar 2025, 07:51
Official
Good day,  Mthiyane Z 

Thank you for your review. 
 
Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 

 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply31 Mar 2025, 10:18
Official
Good day,  Mthiyane Z
 
 Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox