Stuck on Vox - no Help

Worst experience. Worst Company. I'm so disappointed in the service I received.

I ordered a fibre line with vox as the service provider. I received the first email asking to activate and confirm the order which I did.

I frequently enquired on the status and process of the order. I was told everytime it will be done tomorrow. After 3 weeks I was fed up with empty promises. I then sent a cancelation email on the 4th of November. After 3 days of no response I phoned again and tried contacting the project manager ( Akhona ) who was apparently the one to talk to. She wasn't available so I left a message asking to call me urgently. She never phoned. I tried on numerous occasions to contact her. The opperator even gave me her cellphone no. which obviously she doesn't answer. I've sent her emails with no response.

I was on the line again today (19th of November ) I was cut off 3 times everytime when they try to connect me with my supposed project manager (Akhona).

I must be very patient to even go through this process.

The problem is... after canceling the Vox subscription.

I ORDERED FIBRE FROM AFRIHOST ON A SUNDAY MORNING, 2 HOURS LATER THEY PHONED ME TO ARRANGE INSTALLATION OF THE FIBRE LINE. WE EVEN RECEIVED OUR ROUTER FROM AFRIHOST ON THE WEDNESDAY. NOW WE ARE STUCK WITH A LINE WE CANNOT USE BECAUSE VOX HAS NOT CANCELLED THE ORDER.

THIS IS RIDICULOUS!!! I HAVE EVEN ASKED TO SPEAK TO A SUPERVISER OR MANAGER TO GET THE ORDER CANCELLED. NO ONE WOULD PUT ME THROUGH TO THEM.

VOX TELECOM WILL NOT GET ANY POSITIVE REFERALS FROM ME.