Struggling for 6 months to cancel contract!!

After we cancelled our service with Vox Telecom in April 2015 already our bank account is still being debited for a service we no longer use. After NUMEROUS phone calls and e-mails to Vox Telecom about this matter it still hasn't been resolved. Today we received yet another e-mail asking for proof we cancelled the service after we already received confirmation e-mails from Vox Telecom that our service has been cancelled. Today the new excuse they have is that we only cancelled the hard ware contract, in other words they expect us to keep on paying for services even though we don't have the hardware which enable us access to these services. <br> <br> We sent them e-mail after e-mail saying ALL services with them must be cancelled but still it doesn't look they they are competent enough to understand let alone fulfill this request! <br> <br> We will NEVER recommend Vox Telecom to ANYONE!<br>