Stinking service and cancelling of lines for no reason

My internet suddenly stopped working on the Wednesday the 31st of July 2024. 4 hours later I called and was notified that my line was cancelled .- which I did not request . They told me that they will sort it out by the next day . No one bothered the next day . Eventually they said that the line was cancelled by mistake . Today is Friday the 2nd of August and to date no internet . They promised that everything will be sorted but after numerous complaints and calls no one had bothered . I am very very disappointed with your service and will cancel my 3 year contract with Vox . They blame vumatel that they have cancelled the wrong line and climates do not take instructions seriously .