Still waiting for my line activation.

My Line installation was done on the 1st of February 2025, the ticket was created on the the 8th of January 2025, fiber line installation on the 1st of February 2025. The company who installed the line said I must call VOX to activate, I have sent numerous WhatsApps and have a lot of tickets, I have phoned in, the first lady helped halfway through than she dropped the caal . I eventually got through to someone who helped me and said the project management has to activate the line but they are only available from 8am to 17h00. I explained I only get home after 5pm and the said it does not matter they can just activate the line and I can install it once am home. I phoned them again yesterday spend 2 hours on the phoned from the department to department, with no luck got home still nothing. They said by today I would have received an email with my log in details. Also note that I have 2 other accounts but this is the 1st time experiencing this kind of service. I have never been in arrears at all.