FP
Fanie P
1 reviews | Active since Jan 2012
01 Feb 2023, 14:23
Still waiting for anybody from vox to contact me about a ups that is broken
Still waiting for anybody from vox to contact me about a ups that is broken, this was logged 2 weeks ago , I had to pay for it this month again and its not working so during loadshedding I have to use my mobile data because the routers don't have power
this is the ref no Vox***2
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Feb 2023, 15:40Good day, Fanie
Thank you for your review.
Please note that the details of your complaint has been sent to the sales retention team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Feb 2023, 15:40
Official
Good day, Fanie
Thank you for your review.
Please note that the details of your complaint has been sent to the sales retention team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
08 Feb 2023, 09:08Good day, Fanie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Account Manager that the query has been resolved.
Quotation for New UPS Sent was sent as well as cancellation logged for the old UPS
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Account Manager that the query has been resolved.
Quotation for New UPS Sent was sent as well as cancellation logged for the old UPS
Vox Telecom's reply08 Feb 2023, 09:08
Official
Good day, Fanie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Account Manager that the query has been resolved.
Quotation for New UPS Sent was sent as well as cancellation logged for the old UPS
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Account Manager that the query has been resolved.
Quotation for New UPS Sent was sent as well as cancellation logged for the old UPS