Still waiting

On the 14th of May, they broke into my house stole my router and sim card. I called vox the next day to block my router and asked to trace the last known using address as the guys that stole my router was using my internet. They did change my password and for 6 days it was not active. Then they started using the internet again. I finally received a new SIM card but no router on the 1st June. I called my sales agency and told her I never received my router only the SIM card. Vox has invoiced me for a new router (which i dont have still) and is billing me a rediculouse bill for something I haven't used for over 3 weeks. Without my internet I don't have an income. Yet they billing me for R3200.00 this is rediculouse service. I have spoken to accounts and technical department. Bad bad service. Telcom gave better service!!!