Still taking our money after cancellation
<p>My husband sent an email on the 27th of September asking them to stop our service , we moved and have NO coverage where we are staying. The deducted money early in October and he phoned again asking what is going on, why haven't the account been stopped. They told us that it takes one calendar month, so he asked again to please stop the account. I just recieved an sms from my bank telling me they deducted again. I phoned AGAIN and asked why, They said that only one of our services were stopped september and today is the last payment for another service. BUT WE ONLY HAD ONE SERVICE, ONE ACCOUNT! It's the WORST service ever, they don't explain anything and still just keep taking money. I need that money back! </p>
Good day Sharon Botha Schoeman, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Sharon Botha Schoeman, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Sharon,
As per the feedback received, the account has been cancelled successfully. The amount incorrectly billed to your account has been credited. The reference number for the refund is VOX***.
We apologise for the inconvenience caused.
Regards,
Vox Telecom.
Good day Sharon,
As per the feedback received, the account has been cancelled successfully. The amount incorrectly billed to your account has been credited. The reference number for the refund is VOX***.
We apologise for the inconvenience caused.
Regards,
Vox Telecom.