1 reviews | Active since Jan 2021
Still no resolution to my issue?? Check the dates.
Day 3 of struggling again with my internet - High packet loss and inconsistent ping. On a good day I will only drop around 2 packets per 25 but recently its been like 3 every 10 and the WIFI on this router is practically non existent (and that's with the TV being next to the router)
Please just sort this out - I am tired of this constant back and forth.
Stop blaming Vumatel for the issues - I am not paying vumatel for a service I am paying Vox for a service... The call back system sucks because sometimes I wont even get a call back and spending 100+ rand on airtime just to resolve an issue that will deteriorate in 2 weeks seems redundant an inefficient.
Okay so I am copy pasting this because my issue is still not resolved ... and today having spoken to a technician they told me the support ticket is closed ...NOTHING WAS RESOLVED I STILL HAVE THE SAME ISSUE I DID 44 DAYS AGO 44 DAYS!!!!!
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We also noted a On-Site Callout Ticket: VOX***5 that was scheduled the 28th of June 2022
This ticket was closed, because a Vox technician was not needed at the time.
The new support ref logged today : VOX***4
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We also noted a On-Site Callout Ticket: VOX***5 that was scheduled the 28th of June 2022
This ticket was closed, because a Vox technician was not needed at the time.
The new support ref logged today : VOX***4
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that we have received confirmation from our technical support team that they have escalated the fault to Vumatel again.
Ticket ref: ISP-803246
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from our technical support team that they have escalated the fault to Vumatel again.
Ticket ref: ISP-803246
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox