Still No LTE Activation After SIM Swap

My experience with Vox has been incredibly frustrating once again. After they deregistered my LTE SIM card, I requested a SIM swap and received the new SIM on Friday. However, it’s now days later and the SIM is still not activated.

Every time I call, I’m told the support ticket is “pending” or that I’ll be transferred to the “relevant department.” The inconsistency and lack of accountability are unbelievable. Despite speaking to a manager named Simphiwe, who promised activation byToday, nothing still.

I’ve had to repeat my issue to multiple agents, endure long hold times (up to 15 minutes between transfers), and still, no resolution. It feels like no one at this company knows what’s going on.

All I want is for my SIM card to be activated. At this point, I’m questioning what I’m even paying for. Very disappointing service.