Still no fibre and continuous excuses

I submitted a fibre application on 12 January 2016. The order was placed, feasibility study done and after that nothing. It has now been almost 4 weeks and we are still waiting for a site survey to be done. Initially the sales consultant said that it would take about 3 weeks to install the fibre and it has now been 4 weeks and we are still in phase 1. Vox was recommended by DFA whom installed the fibre into the building and I am sad that I chose Vox as the service provider in the first place. The service is pathetic, no feedback, excuses, passing the buck all the time and lying about feedback that have been given. I would not recommend anyone to work with Vox and I am reporting the bad service to DFA so that Vox can be removed from the DFA provider list. I think that Vox should remove fibre as one of their internet options as they cannot provide any service on this infrastructure.