VR
Vdr R
1 reviews | Active since Dec 2022
03 Jun 2023, 11:22
Still no correspondence regarding the installation of my fibre ??
It has been a month since I’ve ordered fibre to my home from Vox. To date, there has been no correspondence or updates regarding the installation of my package. I’ve sent numerous emails and made countless attempts to call , but still have not reached anyone that could assist ?? The experience I’ve had with them thus far is pathetic to say the least.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
03 Jun 2023, 11:53 Good day, Vdr Ryan .
Thank you for your review.
Kindly note that the details of your query has been sent to the Projects team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Projects team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Jun 2023, 11:53
Official
Good day, Vdr Ryan .
Thank you for your review.
Kindly note that the details of your query has been sent to the Projects team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Projects team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
VR
Vdr R's updateReviewer Update
03 Jun 2023, 13:54Please try and complete my query and fibre installation in an effective, efficient and timeously matter. As stipulated above , I’ve been waiting for almost an entire month to hear anything from you. I am in desperate need of an internet connection and will be forced to seek another company’s services should you guys not complete the installation ASAP !
VR
Vdr R's update03 Jun 2023, 13:54
Reviewer Update
Please try and complete my query and fibre installation in an effective, efficient and timeously matter. As stipulated above , I’ve been waiting for almost an entire month to hear anything from you. I am in desperate need of an internet connection and will be forced to seek another company’s services should you guys not complete the installation ASAP !
Vox Telecom's replyOfficial
03 Jun 2023, 22:06 Good day Vdr Ryan ,
The request was escalated to our projects team.
We will provide feedback to you soonest.
Kind Regards,
Vox
The request was escalated to our projects team.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Jun 2023, 22:06
Official
Good day Vdr Ryan ,
The request was escalated to our projects team.
We will provide feedback to you soonest.
Kind Regards,
Vox
The request was escalated to our projects team.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
09 Jun 2023, 13:04Good day, Vdr R
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Regards
Vox
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Regards
Vox
Vox Telecom's reply09 Jun 2023, 13:04
Official
Good day, Vdr R
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Regards
Vox
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Regards
Vox
VR
Vdr R's updateReviewer Update
09 Jun 2023, 13:13Great! Thank you
VR
Vdr R's update09 Jun 2023, 13:13
Reviewer Update
Great! Thank you