JS
Jasmin S
1 reviews | Active since Oct 2024
18 Oct 2024, 17:57
Still being charged
After having a contract for fibre with Vox Telecom I duly emailed Vox by email to cancel my contract as I was moving house. Despite 2 followup emails and several phone calls I am still being debited on a monthly basis nearly 3 months after I have moved home. It would appear that they are basically ignoring my request to cancel the contract which had been running for nearly 2 years. So beware when signing up with this company.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
18 Oct 2024, 18:08 Good day , Jasmin S
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply18 Oct 2024, 18:08
Official
Good day , Jasmin S
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Oct 2024, 09:08 Good day , Jasmin S
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation Department has sent correspondence to you pertaining to your query and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation Department has sent correspondence to you pertaining to your query and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply24 Oct 2024, 09:08
Official
Good day , Jasmin S
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation Department has sent correspondence to you pertaining to your query and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation Department has sent correspondence to you pertaining to your query and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox