SL
Stéphanie Leigh

1 reviews | Active since Jul 2023

07 Aug 2023, 10:50

Steer clear of Vox Telecommunications!

One can never get hold of Vox via telephone or email as no one responds. Also, they make an agreement when signing you on that you would pay a reduced price for four (4) months but then they cut the four (4) months short by a month and when one attempts to communicate this error - no one responds. I then paid the discounted amount in the fourth (4th) month but very quickly I got a suspension letter for the balance of R76.69. I again attempted to call the credit control department of Vox (who sent the letter via email) but to no avail. I emailed them and still no response, except (as every time) an automated bounce-back "ticket". I paid the R76.69 as I cannot afford to have my account suspended but this is the worst service I've ever had! I would definitely not recommend Vox to anyone!!

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Replies (3)
Vox Telecom
Vox Telecom's reply07 Aug 2023, 12:02
Official
 Good day, Stephanie Leigh 
 
 Thank you for your review
 
 Kindly note that the details of your complaint has been sent to the sales team to assist. 
 
 We will investigate the details of your complaint and provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
SL
Stéphanie Leigh's update07 Aug 2023, 12:07
Reviewer Update
Thank you, I look forward to hearing from you.
Vox Telecom
Vox Telecom's reply11 Aug 2023, 09:41
Official
 Good day,  Stéphanie 
  
 Thank you for your patience whilst this matter was being investigated. 
 
  Kindly note that we have received confirmation that the sales team has made contact to assist with the query. 
 
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox