Steaming issues

Why is there no 0 stars??

We downgraded our account and from that very moment we has issues, took them two weeks to sort it out after numerous calls, doing every single thing they told us to do, switching on, switching off, delete reinstall, change passwords, use other router, unplugging cables and pugging it into our devises, switching it off for a few hours, changing IP address. TWO weeks later, its working BUT only for 6 days BAM same problem, now I only get called once I send another email and receive a message back - Keep me I am important - Well your clients are clearly not important at all.

It shouldn't be so difficult to fix a problem you fixed less than a week before UNLESS by change the IP address changed to something that works and my issues was sorted out and now that that the system generate a new IP ****.. there goes my service again! So it means you never fixed it, you just got lucky and in the meantime we have to struggle. Perhaps as payment I will send VOX the 11GB VODACOM data we had to use for your incompetency???

*** Check my account!!