HM
Heskin M

1 reviews | Active since Oct 2017

27 Oct 2017, 06:14

*****ing Your money!

I made an inquiry into trying to get fiber and internet for my house.

It first took months to get any feedback about how to go about it and even just to send someone to see if I had fiber in my area!

Agee again a few weeks, I get billed for over R3k with not account, no fiber and no router (as per invoice).

After screaming and shouting, it’s took almost a month to get my money back. I was the promised that this issue was resolved and wouldn’t happen again.

Guess what...IT DID!!! Another R3k, another month!!!!

VOX has really messed me up. And their response to this has been poor.

So if you ever want to enquire about something from VOX don’t give them any information. In fact...don’t use them or they will ***** your money!

0
Replies (2)
Vox Telecom
Vox Telecom's reply27 Oct 2017, 08:08
Official

Good Morning Heskin,

Thank you for bringing this to our attention. Our Accounts department is attending to this and feedback will follow shortly.

Regards,

Vox

Vox Telecom
Vox Telecom's reply27 Oct 2017, 09:46
Official

Good Morning Heskin,

As per feedback we have received our Accounts Department has been in contact with you this morning in order to provide you feedback regarding the billing. This has been resolved.

Please do not hesitate to contact us should you have any further queries or might need immediate assistance *** || ***

Regards,

Vox