***** your Money and Lie
<p>So i cancelled my 100mbs fiber line with vox beginning of January. I specifically asked if they were going to debit my account in February and he said no i had cancelled in time. Guess what, they Debit my account R749 in february. I contact them to ask whats going on and they say they will credit me. about a week goes by and nothing. No email no SMS no calls. I call again using my own personal airtime every call. I get through to Tumi Mothoa who assists me and says she will log a ticket for the credit of R749. I ask her for an email with the reference number. I waited about three days and Heard nothing.... AGAIN i call and find out ok the credit has been logged and will go through on the 10th March 2017. Great. Still no emails or anything im left in the dark once again. 10th March i get an email saying Hardware is still outstanding and the courier has tried seven times to contact me which is total Bull ****, cant even be proven. I call AGAIN and ask for Tumi Mothoa and ask her if they have credited me because now im getting upset. she says yes but only R300 odd rand. ((((they owe me R749)))) after a really upsetting phone call Tumi says oh they credited you for the wrong data... This is Totally Pathetic.. You should credit me and ill sell the damn hardware to recover my costs for calling you VOX all the time... </p>
Good day Bradley.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter. One of our agents will be in contact with you soon.
Regards,
Vox Telecom
Good day Bradley.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter. One of our agents will be in contact with you soon.
Regards,
Vox Telecom
Tumi Mothoa gave me her word that she will sort this out. and i must give her an hour. It has been an hour and havent heard anything. i requested her manager to contact me also with in the hour and i havent heard anything yet... This is totally un acceptable. Why do i always need to fight with VOX for service.
Tumi Mothoa gave me her word that she will sort this out. and i must give her an hour. It has been an hour and havent heard anything. i requested her manager to contact me also with in the hour and i havent heard anything yet... This is totally un acceptable. Why do i always need to fight with VOX for service.
Good day Bradley,
Kindly take note that the matter has been sent to the accounts department, however as per feedback provided ( VOX***) we are still awaiting hardware. Please take note that the accounts department will be in contact with you.
Regards,
Vox Telecom
Good day Bradley,
Kindly take note that the matter has been sent to the accounts department, however as per feedback provided ( VOX***) we are still awaiting hardware. Please take note that the accounts department will be in contact with you.
Regards,
Vox Telecom
Accounts Department has not contacted me... i Had to phone them again.... i was SMSed my ref number like Ruth the manager of accounts department said she would....
Nobody phones me or tells me that they on their way to my office to collect hardware...
you guys have taken my money *******ly and i am now requesting the MD of VOX who is above Ruth to contact me... this is totally Pathetic... useleess **** service...
Ruth says its not a problem to credit me but in the same sentence she says she needs the hardware before she can make the credit..
I want to take this further and we can dispute this in court if we have to.....
Or i sell the usless hardware for my money in return... or i send you guys a bill for storing your hardware for over two months now.....
I want all of my call recordings emailed to me please especially the ones from when i cancelled this line about the 10th of January....
Accounts Department has not contacted me... i Had to phone them again.... i was SMSed my ref number like Ruth the manager of accounts department said she would....
Nobody phones me or tells me that they on their way to my office to collect hardware...
you guys have taken my money *******ly and i am now requesting the MD of VOX who is above Ruth to contact me... this is totally Pathetic... useleess **** service...
Ruth says its not a problem to credit me but in the same sentence she says she needs the hardware before she can make the credit..
I want to take this further and we can dispute this in court if we have to.....
Or i sell the usless hardware for my money in return... or i send you guys a bill for storing your hardware for over two months now.....
I want all of my call recordings emailed to me please especially the ones from when i cancelled this line about the 10th of January....
the person comes to my office without calling or confirming if i am even available and then when his at the office i request that he calls me and he refuses to do.... such a disgrace to vox.. i will never recommend vox for anything..
the person comes to my office without calling or confirming if i am even available and then when his at the office i request that he calls me and he refuses to do.... such a disgrace to vox.. i will never recommend vox for anything..
Good day Bradley,
Kindly note that the hardware has been collected and the refund is in process.
You should receive notification of the refund soon.
Regards,
Vox Telecom
Good day Bradley,
Kindly note that the hardware has been collected and the refund is in process.
You should receive notification of the refund soon.
Regards,
Vox Telecom
Good day Bradley,
Thank you for your patience. All of the hardware has been received and we have processed your refund accordingly.
Kind Regards,
Vox Telecom
Good day Bradley,
Thank you for your patience. All of the hardware has been received and we have processed your refund accordingly.
Kind Regards,
Vox Telecom