Stay far away from Vox & Balwin Fibre combination if you want to keep your sanity

Item: Vox Telecom
Rating: 1
Author: nosiphonjomi N

I am beyond frustrated with the service I am getting from Vox and Balwin Fibre. Vox might be the ISP for hell's sake how are so comfortable dealing with Balwin Fibre that takes no less than 9 working days to resolve issues? I really want to cancel my account with you because I cannot be paying for a service I am not getting. I also don't expect to be penalized for this because you have failed to provide me with a service as per our agreement yet you are expecting me to pay on a monthly basis. What is the process that I should follow to cancel?

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

14 Nov 2023, 10:22

Good day, Nosipho

Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***1
The Support team will follow up with the Network Provider , Balwin Fibre (ref 11153 )on the progress of the fault and update you on the status.

Regards
Vox

Vox Telecom's reply14 Nov 2023, 10:22

Official

nosiphonjomi N's updateReviewer Update

14 Nov 2023, 14:57

Thank you so much, William Dowry for your speedy assistance in resolving this matter

nosiphonjomi N's update14 Nov 2023, 14:57

Reviewer Update

Thank you so much, William Dowry for your speedy assistance in resolving this matter

Vox Telecom's replyOfficial

14 Nov 2023, 15:39

Good day, Nosipho

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Balwin Fibre restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply14 Nov 2023, 15:39

Official