MP
Mari P
1 reviews | Active since Jun 2018
01 Jul 2024, 13:50
STAY FAR AWAY FROM VOX
STAY AS FAR AWAY AS POSSIBLE
They sell you a product but on the day you are suppose to join them YOU HAVE NOT EVEN RECEIVED YOUR ROUTER YET!
Now I sit without internet and they want to tell me to send a email to cancel!
What a crock of nonsense.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
01 Jul 2024, 14:48Good day, Mari P
Thank you for your review.
Kindly note that we have received confirmation that the Fibre line has been activated and router shipped for self install, today 01 July 2024
We have also taken note of the Cancellation request received have escalated the query for further assistance.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have received confirmation that the Fibre line has been activated and router shipped for self install, today 01 July 2024
We have also taken note of the Cancellation request received have escalated the query for further assistance.
Kind Regards,
Vox
Vox Telecom's reply01 Jul 2024, 14:48
Official
Good day, Mari P
Thank you for your review.
Kindly note that we have received confirmation that the Fibre line has been activated and router shipped for self install, today 01 July 2024
We have also taken note of the Cancellation request received have escalated the query for further assistance.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have received confirmation that the Fibre line has been activated and router shipped for self install, today 01 July 2024
We have also taken note of the Cancellation request received have escalated the query for further assistance.
Kind Regards,
Vox
MP
Mari P's updateReviewer Update
01 Jul 2024, 14:50Yes router shipped for TODAY only arriving in 2-3 days. Somewhere your logistics don't make sense and I will advise no one to go with you guys.
Bad service! WOW
Bad service! WOW
MP
Mari P's update01 Jul 2024, 14:50
Reviewer Update
Yes router shipped for TODAY only arriving in 2-3 days. Somewhere your logistics don't make sense and I will advise no one to go with you guys.
Bad service! WOW
Bad service! WOW
MP
Mari P's updateReviewer Update
01 Jul 2024, 15:42How the heck do you send router TODAY for a service that was to be activated 01 July! Going viral with this - you guys are bad!!!image.png 31.06 KB
MP
Mari P's update01 Jul 2024, 15:42
Reviewer Update
How the heck do you send router TODAY for a service that was to be activated 01 July! Going viral with this - you guys are bad!!!image.png 31.06 KB
MP
Mari P's updateReviewer Update
01 Jul 2024, 15:42Release my damn line so I can go back to my old service provider.
VOX MUST FALL!
VOX MUST FALL!
MP
Mari P's update01 Jul 2024, 15:42
Reviewer Update
Release my damn line so I can go back to my old service provider.
VOX MUST FALL!
VOX MUST FALL!
MP
Mari P's updateReviewer Update
01 Jul 2024, 15:49AND NOW YOU GUYS WANT TO PHONE ME AND TALK ABOUT A CANCELLATION FEE???????????????? BECAUSE OF YOUR TERMS AND CONDITIONS??????????? YOU DID NOT DO YOUR PART BY HAVING MY ROUTER WITH ME FROM 1 JULY AND DARE TAKE R1 FROM ME. TAKING YOU DOWN ON SOCIAL MEDIA!
MP
Mari P's update01 Jul 2024, 15:49
Reviewer Update
AND NOW YOU GUYS WANT TO PHONE ME AND TALK ABOUT A CANCELLATION FEE???????????????? BECAUSE OF YOUR TERMS AND CONDITIONS??????????? YOU DID NOT DO YOUR PART BY HAVING MY ROUTER WITH ME FROM 1 JULY AND DARE TAKE R1 FROM ME. TAKING YOU DOWN ON SOCIAL MEDIA!
Vox Telecom's replyOfficial
04 Jul 2024, 11:38Good day, Mari
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2024, 11:38
Official
Good day, Mari
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
MP
Mari P's updateReviewer Update
05 Jul 2024, 10:32Yes installation is completed after 3 days off begging. If it was not for your sales person Jayden Julius who actually cared about my situation I would have left. 5 starts to Jayden who convinced me to stay with Vox. If ever you need a sales person he is your go to.
MP
Mari P's update05 Jul 2024, 10:32
Reviewer Update
Yes installation is completed after 3 days off begging. If it was not for your sales person Jayden Julius who actually cared about my situation I would have left. 5 starts to Jayden who convinced me to stay with Vox. If ever you need a sales person he is your go to.