SS
Shane S
1 reviews | Active since Dec 2011
02 May 2022, 15:20
Stay clear from this bad company
Today I am having the same problems over and over again with Vox Telcom. They disconnect your service for no reason in the last months we had the same problems over and over and their customer support are of no use and client care. I am still struggling for them to reconnect my services will this be the troubles every month. You have a debit order the account is up to date no one canceled. Why do you do this every month its a hassle time consuming energy consuming and I have to buy data elsewhere cause you disconnected my services. You never apologized also in the past or come with a fair compensation. I am still with out internet
Helpful (0)
Replies (2)0
Replies (2)Vox Telecom's replyOfficial
02 May 2022, 15:50Good day Shane Samson ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply02 May 2022, 15:50
Official
Good day Shane Samson ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 May 2022, 13:52 Good day, Shane S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Your services were affected by an outage from the Network provider, that caused problems with your connection.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Your services were affected by an outage from the Network provider, that caused problems with your connection.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply04 May 2022, 13:52
Official
Good day, Shane S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Your services were affected by an outage from the Network provider, that caused problems with your connection.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Your services were affected by an outage from the Network provider, that caused problems with your connection.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
