STAY AWAY - Invoicing for services not rendered & BAD Customer service

In May I ordered a fiber package from VOX, even though the area I stay in was not live yet. I was advised by the fiber owner/operator (Octotel) to do this in advance to help elevate the backlog once the area is live and everyone is rushing to get connected to the network.

Our area eventually went live on the 15th and my connection was only connected on the 25th of June as there were additional problems with my line.

Even though our area only came live on the 15th and my connection on the 25th I got an invoice from VOX on the 17th, invoicing me for their services from the 3rd of June!!! I immediately logged my query on the 18th of June and then another one on the 25th of June. Up until now I have had now feedback from VOX. Not even acknowledging that they have even received my query. The only communication I received from VOX since the 18th was another invoice for July???

I am really disappointing that this is the way they are treating their clients. They only see us as CASH ***s that they can milk even if its by invoicing us for services not rendered. I am also concerned for the level of "Customer Service" I am receiving now that this will affect my future experience as well. If this is the way they are going to treat al queries I am already regretting choosing VOX as my ISP.