MT
Marno T
1 reviews | Active since Apr 2022
26 Apr 2022, 08:55
Stay away from VOX. You will be disappointed with them.
This provider is by far the worst of them all. The costumer service is pathetic, I’ve spent hours on the phone waiting for feedback each time they can’t provide me with a answer. If you ask them to speak to the manager the put the phone down. This is definitely the most unprofessional staff out there.
They have been making promises that everything will be sorted by the next day, it’s been a month that I’ve been waiting. They’ve sent me an invoice that needs to be paid but they haven’t even provided me with anything.
Helpful (0)
Replies (2)0
Replies (2)Vox Telecom's replyOfficial
26 Apr 2022, 10:36Good day, Marno T
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply26 Apr 2022, 10:36
Official
Good day, Marno T
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 May 2022, 10:18Good day Marno T
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
The billing dispute on your account has been resolved and the necessary credits has been loaded on your account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
The billing dispute on your account has been resolved and the necessary credits has been loaded on your account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply04 May 2022, 10:18
Official
Good day Marno T
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
The billing dispute on your account has been resolved and the necessary credits has been loaded on your account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
The billing dispute on your account has been resolved and the necessary credits has been loaded on your account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
