Stay away from VOX Telecoms

This has been the absolute worst service I have ever received. I would advise anyone to stay as far away from VOX as they can. I cancelled my Vox services effective November 2022. This was done because of constant “down-time”. After months of VOX trying to resolve the problem unsuccessfully, I cancelled the agreement, because I could not continue paying for a service that I did not receive most of the time. I requested that the cancellation penalty would be waived, taking into consideration the circumstance, and I was assured by the account manager that this was arranged with the head office accounts department. VOX however continued to send invoices for the monthly subscription together with interest as well as a penalty for non- returned equipment. I have sent emails to their various departments with NO reply. I was contacted by a debt collecting company over the weekend notifying me that I have been handed over. I was never informed that it was my responsibility to return the equipment. No attempt has been made to collect the router. I do not know where the router has to be returned to. I urge Vox to remove that penalty from my account, waive the cancellation fees and either arrange collection of the router or send me an address where the router can be returned to.