Stay away from VOX Telecom if you are using a VPN!

Sadly the day has come for myself to terminate my relationship with Vox Telecom since being a client from 2016. Since FTTH installtion in July 2020 this year, the supp**** Microtik router has been dropping the VPN dns used. I have spent untold hours on the phone changing this, changing that etc and been through more tech people than I care to mention and each and every one, having to repeat and explaine the problem from the beginning. Vox did send out a new (same make and model) router, but the problem was exactly the same with the new router, thus pointing to the router being the culprit. Note: I had no problem on ADSL with Vox, however only since I moved to fibre.

I eventually put back my old slow TPlink router, which connected with not a days problem, except being a slow router. This once again reaffirming the Microtik is the culprit.

Yesterday 8 Oct 2020, I received a call from the technician (management appear to hide behind the guys in the trenches), saying that management say there is nothing wrong with the router and they are not prepared to change it, or do anything about the problem.

I can only say this, if you are requiring anything other than basic internet and want to use a VPN based dns on your router, please stay away from Vox, as it will create untold headaches and pure frustration. Sadly loyalty counts for very little today and to retain a client by providing the service the client pays for, appears a very difficult thing to do. Feww hundred rand for a router that works vs losing a client for life........ go figure