CB
Catherine B
1 reviews | Active since Dec 2019
30 Jan 2024, 10:04
Stay Away from Vox Telecom!!
I wish there was a minus star. This company has been harassing me for years for an amount that was paid when I moved from Cape Town to the Overberg. The account was settled in full and I received the final account with a nil balance. Silly me for thinking that it was the end of things. They have “handed me over”, and try as I might, they continue to harass me. My attorney has contacted them and sent all the proof that the account was indeed settled. I give up. 🤷♀️They pass it to yet another company and the whole scenario begins again.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
30 Jan 2024, 10:50Good day, Catherine B
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply30 Jan 2024, 10:50
Official
Good day, Catherine B
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
01 Feb 2024, 13:52Good day, Catherine B
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply01 Feb 2024, 13:52
Official
Good day, Catherine B
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
CB
Catherine B's updateReviewer Update
02 Mar 2024, 09:13After an email from your accounts department and a response from my attorney - with proof that your statement indicates a Nil balance- I am STILL being harassed by your company with threats of blacklisting me. ALL the correspondence from the last 2 years has been checked and my balance is Nil. I pray that the public take this into consideration when deciding if they want to do business with VOX
CB
Catherine B's update02 Mar 2024, 09:13
Reviewer Update
After an email from your accounts department and a response from my attorney - with proof that your statement indicates a Nil balance- I am STILL being harassed by your company with threats of blacklisting me. ALL the correspondence from the last 2 years has been checked and my balance is Nil. I pray that the public take this into consideration when deciding if they want to do business with VOX