Stay away from Vox Telecom

We have been without fibre in our area once again. Fibre is on and off since March, more off than on. I logged a whatsapp *****y to find out why its not on since they posted on social media the problem has been resolved. Babotseng came on whatsapp and said the problem has not been resolved. I asked why they then posted on social media that it had been resolved and why we were getting so many outahes in the area. She just posted back "it's not reloved" and killed the call. I was still typing to ask a question, but she was obviously not in the mood to answer my questions. This just once again shows that Vox does not give a flying f@#k about their customers, as long as they get their payment, which is prepaid by the way, but they do not provide a service. And when questions are being asked, they do not want to answer it. I asked 2 simple questions. I expect management to phone me. Not a call centre agent who knows nothing.