STAY AWAY FROM VOX TELECOM

To future customers looking for a internet service provider.

STAY AWAY FROM VOX TELECOM!

I was supp**** an LTE package from them for R425.00 a month. The sim car arrived and VOX was happy to start taking my money.

The sim card from the beginning never worked and I continuously contacted VOX for assistance in trying to get my internet to work.

There technical team could not give me answers and kept shifting the blame to Cell C as it was a Cell C sim card.

Daily I would contact VOX as I felt my non working internet was being ignored however VOX kept billing me.

After a few weeks, I gave up on there technical team and got in touch with a manager named Mohammed Bungee as I felt the issue needed to be escalated.

Still the problem proceeded.

I tried cancelling the contract and was advised by a VOX member that all was in order. The contract was cancelled.

A few weeks later, I recieved a letter of demand stating that they will be handing me over for non payment.

I am shocked by the level of service by VOX. I would like to make everyone aware of my experience and warn people about them.

I am paying towards a product that does not work. They are billing me for it and cancellation of the contract seems really difficult to get out of. Worst is there management and team do not try and assist me in resolving the issue.

I am going to go to all social platforms and Express my terrible experience with this company.