T
TSHEPO
1 reviews | Active since Dec 2021
27 May 2024, 22:07
Stay away from Vox Tekecom
Vuma decided to debit my account with R2728 claiming I took their router after it was taken by their installers. I do not recommend this company. They are ********* and bad customer service
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
28 May 2024, 07:12Good day, Tshepo T
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply28 May 2024, 07:12
Official
Good day, Tshepo T
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
T
TSHEPO's updateReviewer Update
28 May 2024, 09:01I was told that i refused to give back my old router whilst I never received a new router but your shady technicians reinstalled my old router. The serial number I have is the same one that you guys said I need to return. Why was I not contacted to find out why I am refusing to give them a router? After 13 months even? This is really ********* and poor customer service to just debit my account without proper channels being followed.
T
TSHEPO's update28 May 2024, 09:01
Reviewer Update
I was told that i refused to give back my old router whilst I never received a new router but your shady technicians reinstalled my old router. The serial number I have is the same one that you guys said I need to return. Why was I not contacted to find out why I am refusing to give them a router? After 13 months even? This is really ********* and poor customer service to just debit my account without proper channels being followed.
Vox Telecom's replyOfficial
04 Jun 2024, 14:10Good day, Tshepo T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply04 Jun 2024, 14:10
Official
Good day, Tshepo T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox