Stay away from Vox, spare yourself a lot of drama.

If I have known this was the service we were going to get I would have NEVER even contacted Vox. We started a small business 1 September 2023, contacted Vox to get Internet and Telephone service so our business. Very quick response and service untill we signed the "contract" for our project to start. Our papers were only submitted 27 September by our Project Manager, contract saying the lead time for our project is 4 to 8 weeks. And then radio silence, no one ever came to visit our site to see viability of the project. Only on 7 November they sent a fibre surveyor to our site, this was already almost 6weeks into the "lead time". The surveyor told us they would have to dig trenches through a whole school ground, which was not an option, and that this project might not even be completed before Construction break in December. At that stage we were very very desperate for connection seen as our business was leading a lot of damage due to no connectivity. Our Sales Rep said he would discuss with his manager. He came back to me and said we should rather cancel our contract seen as they will not be able to keep to the lead time. I did exactly as he said mid of December I camcelled. On 14 February 2024 I receive an Invoice for our cancelation of over R6000. Which to me is daylight robery, seen as this was not our choice or fault! I have tried phoning about 10times, everytime the person will put me through to the "right" department and then after 5-10minutes my call will just drop. I have sent about 5 emails, NO RESPONSE! But boy oh boy i have received the invoice again this month but with Interest! All the legal advice says I should not pay. But I just wish I have known that this was what was waiting before I even picked up a phone. Please stay AWAY from Vox.