JP
Jacques P
1 reviews | Active since Nov 2017
22 Feb 2024, 16:51
STAY AWAY FROM VOX IF YOU WANT A STABLE CONNECTION !!!!!!!!!
82% of the reviews are ONE STAR !!! That says it all. Rather use a different service provider if you want a stable fibre connection. I’m now at the point of cancelling my subscription with Vox due to all the down. It’s impossible to run a small business with using VOX. If the service is available, it’s usually extremely slow to the point where I swich to the WiFi hotspot on my phone which always works. I am paying Vox for a service that is non-existent and I’m incurring more data cost due to their down time.😡😡😡
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
22 Feb 2024, 17:14Good day Jacques P,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply22 Feb 2024, 17:14
Official
Good day Jacques P,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
27 Feb 2024, 09:12 Good day, Jacques P,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Octotel Re Synced the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Octotel Re Synced the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply27 Feb 2024, 09:12
Official
Good day, Jacques P,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Octotel Re Synced the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Octotel Re Synced the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox