Stay away from VOX for your home fibre.

This is not my first review of VOX which relates to issues with connectivity. None of my emails are answered (as usual) and it appears as though the only way to get any response is to post a negative (yet accurate) review. Since moving to VOX a few months ago we have had utterly dreadful connectivity at home. We have a 50/50 line, yet get 6mbps at most (if we are lucky). Most of the time it is ZERO. This in spite of being billed for the full 50mbps package (… this is a CPA breach in itself). I have gone through a reinstall on the router’s software, which did not resolve the matter for more than a day before reverting to almost ZERO internet. And before the blame game is played and fingers are pointed to the Fibre infrastructure (again): it is not an area outage nor is it a fault on the fibre lines, as my neighbors all have decent connectivity. This ongoing issue needs to be resolved and the connectivity we are paying for provided. And please have your agents call at a reasonable time this time around. A call in the middle of the night is worthless and only aggravates the situation further.