Stay away from Vox for business

Item: Vox Telecom
Rating: 1
Author: Francois T

Stay away from Vox for business. My business has now had 3 days of <1mbs upload speed. Almost 20 calls to Vox, 90min total on the phone. All I hear are excuses, and their favorite words like 'escalation', 'tier 1, 2, 3 engineer' etc. It's just talking, blame shifting and zero action. I'm utterly disappointed with their lack of accountability.

Helpful (0)

Replies (2)

Francois T's updateReviewer Update

11 May 2023, 18:27

Hi there. Ticket number: VOX***3.

Francois T's update11 May 2023, 18:27

Reviewer Update

Hi there. Ticket number: VOX***3.

Vox Telecom's replyOfficial

17 May 2023, 15:18

Good day, Nosipho M

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the onsite team and Network provided attended and router replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply17 May 2023, 15:18

Official