Stay away from Vox: Fee Gouging

Dont ever set up debit orders with Vox as you will never be able to cancel without being gouged.

I cancelled their service because they did not provide reliable internet services during working hours and I have been working from home. As a result I had to use other costly means of internet connection like 3G

Despite my complaints about lack of service provision, they indicated they are under no obligation to actually provide internet services as they rely on 3rd parties (like Vuma).

Despite requesting a cancellation early on in June, they indicated they would bill me for a full month in July because they require a 'clear' calendar month. This is the first I have heard of an ISP requiring a clear calendar months’ notice which means they can (and have) effectively bill you for 60 days AFTER you cancel. Also this despite my cancellation being solely about their lack of service provision.

Not only did they bill me for the full month of July, but they also charged me the Vuma installation and activation fee. This despite Vuma having never done an installation.

They have finally acknowledged that Vuma had not done the installation but still deducted the amount from my bank account during their debit order run, leaving me out of pocket while they sort out their administration issues. Surely if a customer disputes a fee they should investigate before charging the fee? Does it seem sensible that an ISP says they are under no obligation to provide internet services? Does it seem fair that they charge you for additional fees despit this non-service During these times, big corporates abusing consumer rights seems totally *********.