KK
Kevin K
1 reviews | Active since Dec 2018
23 Sept 2021, 19:55
STAY AWAY FROM VOX
I ran out of data during a zoom meeting and rushed to top up. I made the payment through their website which had no issues on my side.. When I checked my vox account, nothing was reflecting.. Called, emailed. No one assisted me. Instead they sent me a message closed the ticket claiming that the issue is resolved.
Customer service is very poor and for a minute I thought maybe it takes time to reflect.. I called again and I was told that it should reflect immediately.. They asked for the proof of payment, which I sent while on the line with them, after confirming it was received. I was told. Thank you but can't help.. I'm told it's canceled and the issue is resolved... No one said anything since then... I am being charged Additional fees on bank yet still no top Up.. I sent 3 emails with the proof.. No response.
I would like to cancel the service immediately.. I'm extremely disappointed and highly recommend you stay away.
Helpful (0)
Replies (11)0
Replies (11)
Vox Telecom's replyOfficial
23 Sept 2021, 20:54 Good day Kevin K ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply23 Sept 2021, 20:54
Official
Good day Kevin K ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
KK
Kevin K's updateReviewer Update
24 Sept 2021, 08:01Re; STAY AWAY FROM VOX
Still no response nor changes.
How do I cancel this service?
Still no response nor changes.
How do I cancel this service?
KK
Kevin K's update24 Sept 2021, 08:01
Reviewer Update
Re; STAY AWAY FROM VOX
Still no response nor changes.
How do I cancel this service?
Still no response nor changes.
How do I cancel this service?
Vox Telecom's replyOfficial
24 Sept 2021, 10:46Good day Kevin K ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply24 Sept 2021, 10:46
Official
Good day Kevin K ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
KK
Kevin K's updateReviewer Update
27 Sept 2021, 18:54Re; STAY AWAY FROM VOX
No response, no feedback, no data, no money returned...
The usual automated response, being se
No response, no feedback, no data, no money returned...
The usual automated response, being se
KK
Kevin K's update27 Sept 2021, 18:54
Reviewer Update
Re; STAY AWAY FROM VOX
No response, no feedback, no data, no money returned...
The usual automated response, being se
No response, no feedback, no data, no money returned...
The usual automated response, being se
KK
Kevin K's updateReviewer Update
27 Sept 2021, 18:57Re; STAY AWAY FROM VOX... Update.
Another week...
No response, no feedback, no data, no money returned...
The usual automated response, being sent from post to pillar...
I have paid the pro rated amount in full and would like to cancel the service, may I be assisted... Because clearly I'm not getting my money back nor the data I PAID FOR as top up.
Another week...
No response, no feedback, no data, no money returned...
The usual automated response, being sent from post to pillar...
I have paid the pro rated amount in full and would like to cancel the service, may I be assisted... Because clearly I'm not getting my money back nor the data I PAID FOR as top up.
KK
Kevin K's update27 Sept 2021, 18:57
Reviewer Update
Re; STAY AWAY FROM VOX... Update.
Another week...
No response, no feedback, no data, no money returned...
The usual automated response, being sent from post to pillar...
I have paid the pro rated amount in full and would like to cancel the service, may I be assisted... Because clearly I'm not getting my money back nor the data I PAID FOR as top up.
Another week...
No response, no feedback, no data, no money returned...
The usual automated response, being sent from post to pillar...
I have paid the pro rated amount in full and would like to cancel the service, may I be assisted... Because clearly I'm not getting my money back nor the data I PAID FOR as top up.
KK
Kevin K's updateReviewer Update
30 Sept 2021, 05:17Re; STAY AWAY FROM VOX... Update.
This morning I received a statement and invoice from them.. It clearly shows the top up amount being taken but no data was allocated.
No one gave me any feedback, just the typical "we'll get back to you" another week about to end... No one is helping with this matter..
This morning I received a statement and invoice from them.. It clearly shows the top up amount being taken but no data was allocated.
No one gave me any feedback, just the typical "we'll get back to you" another week about to end... No one is helping with this matter..
KK
Kevin K's update30 Sept 2021, 05:17
Reviewer Update
Re; STAY AWAY FROM VOX... Update.
This morning I received a statement and invoice from them.. It clearly shows the top up amount being taken but no data was allocated.
No one gave me any feedback, just the typical "we'll get back to you" another week about to end... No one is helping with this matter..
This morning I received a statement and invoice from them.. It clearly shows the top up amount being taken but no data was allocated.
No one gave me any feedback, just the typical "we'll get back to you" another week about to end... No one is helping with this matter..
Vox Telecom's replyOfficial
30 Sept 2021, 13:34Good day, Kevin K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account has been credited.
You will receive the credit memo shortly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account has been credited.
You will receive the credit memo shortly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply30 Sept 2021, 13:34
Official
Good day, Kevin K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account has been credited.
You will receive the credit memo shortly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account has been credited.
You will receive the credit memo shortly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
KK
Kevin K's updateReviewer Update
08 Oct 2021, 21:49Re; STAY AWAY FROM VOX... Update.
Another week passed and ended.. Still no refund nor data allocation.
Another week passed and ended.. Still no refund nor data allocation.
KK
Kevin K's update08 Oct 2021, 21:49
Reviewer Update
Re; STAY AWAY FROM VOX... Update.
Another week passed and ended.. Still no refund nor data allocation.
Another week passed and ended.. Still no refund nor data allocation.
Vox Telecom's replyOfficial
09 Oct 2021, 09:49Good day Kevin,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply09 Oct 2021, 09:49
Official
Good day Kevin,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
KK
Kevin K's updateReviewer Update
27 Oct 2021, 00:37Services were terminated but money was still debited from my account. Can this be explained
KK
Kevin K's update27 Oct 2021, 00:37
Reviewer Update
Services were terminated but money was still debited from my account. Can this be explained
KK
Kevin K's updateReviewer Update
27 Oct 2021, 13:12No response, when i called the phone was dropped. Still having issues, money is debited but service was canceled
KK
Kevin K's update27 Oct 2021, 13:12
Reviewer Update
No response, when i called the phone was dropped. Still having issues, money is debited but service was canceled