LW
Lisa W
1 reviews | Active since May 2020
10 Mar 2022, 10:18
Stay away from Vox!
I used Vox for 3 months. I had to move so penalties amounted to 2875. They are also charging me for a month I never used their services. Vox are brilliant marketers. That's about it. Customer services are the worst. They ignore emails and messages. Basically you have to run around after them losing time and money in the process. Nightmare!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
10 Mar 2022, 10:57 Good day, Lisa W
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist and investigate accordingly.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
All cancellation request also has a Month notice period involved.
Thank you in advance.
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist and investigate accordingly.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
All cancellation request also has a Month notice period involved.
Thank you in advance.
Vox
Vox Telecom's reply10 Mar 2022, 10:57
Official
Good day, Lisa W
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist and investigate accordingly.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
All cancellation request also has a Month notice period involved.
Thank you in advance.
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist and investigate accordingly.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
All cancellation request also has a Month notice period involved.
Thank you in advance.
Vox
LW
Lisa W's updateReviewer Update
10 Mar 2022, 14:57*** please make sure you have collected my router. I did cancel a month in advance. I know about the cancelation terms. That is not the point I'm making. Please contact me.
LW
Lisa W's update10 Mar 2022, 14:57
Reviewer Update
*** please make sure you have collected my router. I did cancel a month in advance. I know about the cancelation terms. That is not the point I'm making. Please contact me.
Vox Telecom's replyOfficial
23 Mar 2022, 10:44Good day, Lisa W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Debtors team that contact has been made regarding the billing dispute.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, a cancellation of service applies.
Services offered by Vox are all subject to a once-off set up and configuration or Installation fee. Should Vox offer to conditionally waive or subsidize the fees and the subscription is terminated within twelve (12) months of activating the Circuit, the full installation or setup and configuration fee is payable as part of the termination fee. Termination fees will not be pro-rated.
We have also received confirmation that unfortunately the router collection process failed.
The hardware costs have been billed to your account and the necessary Invoice and Statement has been sent to the nominated contact details on the account.
Should you wish to return the hardware, the necessary details have been sent to you by the Collections Manager to do so.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Debtors team that contact has been made regarding the billing dispute.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, a cancellation of service applies.
Services offered by Vox are all subject to a once-off set up and configuration or Installation fee. Should Vox offer to conditionally waive or subsidize the fees and the subscription is terminated within twelve (12) months of activating the Circuit, the full installation or setup and configuration fee is payable as part of the termination fee. Termination fees will not be pro-rated.
We have also received confirmation that unfortunately the router collection process failed.
The hardware costs have been billed to your account and the necessary Invoice and Statement has been sent to the nominated contact details on the account.
Should you wish to return the hardware, the necessary details have been sent to you by the Collections Manager to do so.
Kind Regards,
Vox
Vox Telecom's reply23 Mar 2022, 10:44
Official
Good day, Lisa W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Debtors team that contact has been made regarding the billing dispute.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, a cancellation of service applies.
Services offered by Vox are all subject to a once-off set up and configuration or Installation fee. Should Vox offer to conditionally waive or subsidize the fees and the subscription is terminated within twelve (12) months of activating the Circuit, the full installation or setup and configuration fee is payable as part of the termination fee. Termination fees will not be pro-rated.
We have also received confirmation that unfortunately the router collection process failed.
The hardware costs have been billed to your account and the necessary Invoice and Statement has been sent to the nominated contact details on the account.
Should you wish to return the hardware, the necessary details have been sent to you by the Collections Manager to do so.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Debtors team that contact has been made regarding the billing dispute.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, a cancellation of service applies.
Services offered by Vox are all subject to a once-off set up and configuration or Installation fee. Should Vox offer to conditionally waive or subsidize the fees and the subscription is terminated within twelve (12) months of activating the Circuit, the full installation or setup and configuration fee is payable as part of the termination fee. Termination fees will not be pro-rated.
We have also received confirmation that unfortunately the router collection process failed.
The hardware costs have been billed to your account and the necessary Invoice and Statement has been sent to the nominated contact details on the account.
Should you wish to return the hardware, the necessary details have been sent to you by the Collections Manager to do so.
Kind Regards,
Vox