NV
Nonhlanhla V
1 reviews | Active since Apr 2020
04 May 2023, 10:30
Stay away from Vox!
What a nightmare! Your customer service is pathetic. I sent you guys my PoP and no one has gotten back to me. I need my line reactivated so I can work! Your accounts department is just as useless!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
04 May 2023, 10:55Good day , Nonhlanhla
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The account is not inactive due to payment , however the link down was reported to the Network Provider , Vumatel
Reported to FNO : ISP-***
Kindly note that the l fault has been logged by Vox VOX***4
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The account is not inactive due to payment , however the link down was reported to the Network Provider , Vumatel
Reported to FNO : ISP-***
Kindly note that the l fault has been logged by Vox VOX***4
REF : ISP-116937
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply04 May 2023, 10:55
Official
Good day , Nonhlanhla
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The account is not inactive due to payment , however the link down was reported to the Network Provider , Vumatel
Reported to FNO : ISP-***
Kindly note that the l fault has been logged by Vox VOX***4
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The account is not inactive due to payment , however the link down was reported to the Network Provider , Vumatel
Reported to FNO : ISP-***
Kindly note that the l fault has been logged by Vox VOX***4
REF : ISP-116937
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
NV
Nonhlanhla V's updateReviewer Update
04 May 2023, 11:09Are you guys aware that I struggle with internet almost every month? My line gets cancelled and I have to call for reactivation :(
NV
Nonhlanhla V's update04 May 2023, 11:09
Reviewer Update
Are you guys aware that I struggle with internet almost every month? My line gets cancelled and I have to call for reactivation :(
Vox Telecom's replyOfficial
09 May 2023, 10:15Good day, Nonhlanhla
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply09 May 2023, 10:15
Official
Good day, Nonhlanhla
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox